Correspondence And Denial Management
Correspondence and denial management are crucial in healthcare revenue cycles, involving payors and providers to address non-payments by communicating with each other through remittances. BIS offers efficient correspondence & denial management solutions focusing on root cause prevention.
Inside Business Development
• Market by phone and electronically to new and existing referral sources.
• Maintain consistent communication with referral source to provide up to date service offerings, physician credentials, and provider networks.
• Obtain referrals without the need for or in conjunction with boots on the ground sales reps.
• Updates to referral sources for patient referrals sent by the referral source.
• This provides a proven more cost-effective process than the traditional coffee/donuts, lunch presentation traditional model.
Training and Quality Assurance
• Full training and quality assurance team can be built for each client
• Provide on-boarding without the burden of stateside staff
• Ongoing training to adjust with the clients needs and new service offerings
• Quality Assurance provides proactive and real time quality assurance reviews and coaching
• Metrics tracked to provide visibility to individual and representative trends to ensure the highest level of customer service.