Ready to Outsource Healthcare Business Operations? The 5 Key Areas to Start With.
Now, more than ever, is a good time to consider outsourcing solutions in areas of a medical practice that make the most sense. Here are five key functions inside the business to build external partnerships for.
The healthcare outsourcing market is growing exponentially, and is expected to double in size in the next two years due to more and more medical providers seeking specialists to manage key areas of business operations while they maintain focus on patient care. A phased approach is best any time a new business solutions partner is introduced. Here are the top five areas that are outsourced first, and where more providers should review that the right partner is on board to manage and improve.
1. Medical Billing & Coding
Medical billing and coding are the most frequently outsourced healthcare functions. Healthcare business process outsourcing companies like Business Integrity Services (BIS) leverage expertise and advanced technologies to deliver accurate coding, optimized reimbursement rates, and streamlined accounts receivable.
This enhances revenue cycles so that providers get paid faster. It also minimizes costly coding errors and relieves the administrative burden on healthcare organizations.
2. Patient Care Management
End-to-end care management is another key offering of healthcare business solutions partners. Companies like BIS provide patient scheduling and reminders to ensure smooth appointments. They also handle patient queries, medication refills, and pre-op care instructions.
Such services enhance patients’ overall experience while giving healthcare systems more bandwidth to focus on delivering medical care.
3. Innovative IT Solutions
Leading healthcare outsourcing companies implement cutting-edge health IT solutions to automate workflows. These include AI-powered systems for process automation, big data analytics, CRM platforms, and more.
Technology enhancements from BIS lead to increased efficiency, reduced costs, proactive risk management, and elevated patient experiences.
4. Compliance & Risk Management
Navigating the complex regulatory policies in healthcare requires extensive legal and compliance expertise. Top healthcare outsourcing companies have extensive experience guiding clients through quality reporting requirements, HIPAA regulations, fraud prevention, and risk management.
At BIS, we offer compliance auditing, accurate documentation, and real-time monitoring to minimize violations and mitigate risks. This ensures smooth survey readiness while enabling healthcare facilities to provide better care.
5. Customer Support & Outreach
Maintaining robust communication channels and prompt issue resolution is pivotal for patient trust and loyalty. Outsourcing company partners adeptly manage healthcare customer service by providing multi-channel interactions and feedback surveys to health awareness campaigns. These add-ons amplify outreach efforts while freeing doctors and nurses to dedicate more time to patients.
Conclusion
The growing adoption of outsourcing is transforming workflows in healthcare organizations across the United States. As business solutions partners like BIS continue innovating with advanced services for cost efficiency, compliance, patient experiences, and beyond, their role in driving the future of healthcare will only continue to expand.
If you’re ready to partner with industry experts that will drive efficiency across all business operations, contact our BIS team for your custom analysis of what that partnership will look like for you.