Business Integrity Services

+1 800-592-6079

contactus@thebisteam.com

Trusted RCM healthcare company and revenue cycle management company serving US providers with end-to-end billing.

Get in touch with us!

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    Best Revenue Cycle Management Company – Why BIS?

    At Business Integrity Services (BIS), we empower healthcare providers to optimize financial performance through a comprehensive suite of revenue cycle management services. Our unique approach integrates advanced technology, industry-certified experts, and proven processes to ensure that every phase of your revenue cycle is optimized for success.

    Key Performance Highlights:

    • 500M+ Revenue Captured across multiple client segments
    • 1000+ Physicians supported
    • 1000+ implant and surgery claims processed annually

    Our commitment to excellence is backed by measurable results and a deep understanding of the healthcare landscape.

    Revolutionize Your Revenue Cycle – Accelerate Cash Flow, Enhance Efficiency, and Capture Every Dollar!

    Expert-Led Revenue Cycle Management

    Faster Cash Flow

    Denial Prevention & Resolution

    Data-Driven Insights

    Credit Balance Resolution

    Operational Excellence

     Automation & AI-Driven Efficiency 

     Compliance & Regulatory Mastery

    The Impact in Numbers

    Claims handled annually
    0 +
    Increase in Collections
    0 %
    Improved Clean claim rates
    0 %
    No-shows Reduction
    0 %
    Hour claim submission rates
    0
    Providers Trusting BIS
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    Comprehensive Revenue Cycle Solutions

    Comprehensive Revenue Cycle Solutions

    BIS offers an end-to-end service covering all aspects of the revenue cycle—from patient registration to final payment—ensuring seamless financial operations and improved cash flow.

    Our approach results in:

    • 25% increase in collections compared to normal trends
    • An average claim submission turnaround time of 48-72 hours
    • A low denial rate averaging 6%

    With daily data analytics dashboards, we provide real-time insights that empower you to monitor collections and identify growth areas.

    Trusted RCM healthcare company and revenue cycle management company serving US providers with end-to-end billing.

    Optimized Patient Scheduling & Appointment Coordination

    • Our streamlined scheduling workflows are designed to enhance patient satisfaction and operational efficiency. 
    • By minimizing call abandonment (keeping patient collections abandonment rates under 2%), we ensure that every interaction contributes positively to your revenue outcomes.
    Accurate Eligibility Verification & Benefits Assessment

    Accurate Eligibility Verification & Benefits Assessment

    We meticulously verify patient eligibility and benefits, reducing claim rejections and expediting reimbursements. Our process includes:

    • Reviewing payer plans and updating the correct product in your Practice Management System (PMS)
    • Determining patient responsibility based on actual fee schedules
    • Monthly reverification for Medicare and Medicare Advantage products

    This thorough verification ensures that your revenue cycle remains smooth and efficient.

    Trusted RCM healthcare company and revenue cycle management company serving US providers with end-to-end billing.

    Efficient Prior Authorization Processing

    BIS emphasizes prompt and accurate prior authorization by:

    • Reviewing payer guidelines to minimize front-end authorization denials
    • Confirming provider contracts at the time of authorization
     

    These measures significantly reduce payment delays and ensure that claims are processed without unnecessary hold-ups.

    Trusted RCM healthcare company and revenue cycle management company serving US providers with end-to-end billing.

    Streamlined Patient Registration & Demographic Management

    Our patient registration solutions simplify onboarding while accurately capturing demographic data. This sets a strong foundation for error-free billing and ensures that your claim submissions are both timely and precise.

    Trusted RCM healthcare company and revenue cycle management company serving US providers with end-to-end billing.

    Precise Charge Capture & Audit

    We focus on meticulous charge entry and robust auditing to capture every revenue opportunity. Our proactive audit processes help identify discrepancies early, preventing revenue leakage and maximizing billing accuracy.

    Trusted RCM healthcare company and revenue cycle management company serving US providers with end-to-end billing.

    Expert Medical Coding Solutions

    BIS leverages a team of AAPC & AHIMA certified coders and 40+ specialty-focused coding experts to deliver swift, accurate coding. Our medical coding process includes:

    • Swift coding for faster revenue cycles
    • Rigorous documentation and audits for compliance with evolving regulations

    This dedicated team ensures that your claims are coded correctly, maximizing reimbursement and minimizing denials.

    Trusted RCM healthcare company and revenue cycle management company serving US providers with end-to-end billing.

    Enhanced Clinical Documentation & Coding Audits

    Our revenue integrity services safeguard every transaction. With cohesive inter-departmental meetings linking coding, authorization, and AR teams, we:

    • Review payer guidelines continuously
    • Increase collections while maintaining an average denial rate below 6%

    Our effective accounts receivable management strategies ensure timely collections and improved cash flow.

    Trusted RCM healthcare company and revenue cycle management company serving US providers with end-to-end billing.

    Timely Remittance Posting & Bank Reconciliation

    • 99%+ of deposits posted accurately and on time.
    • Ensures smooth payment flow monitoring.
    • Helps identify low-cash flow areas for financial optimization.
    • Client financial data handled with utmost care and precision.

    EFT/ERA Conversion

    • Ensures no missing payments or EOBs.
    • Accelerates payment posting with minimal manual effort.
    • Enhances accuracy and efficiency in processing payments.

    Reconciliation Process

    • Matches posted payments with received deposits.
    • Guarantees all payments are accounted for.
    • Provides clients a clear picture of financial health.
    • Enables easy monitoring of cash flow.
    Trusted RCM healthcare company and revenue cycle management company serving US providers with end-to-end billing.

    Proactive Denial Management & Credit Balance Resolution

    • Handles overpayments by patients or payors efficiently.
    • Skilled credit resolution team ensures accurate credit handling.

    Payer Credits

    • Government payor credits resolved within 30 days.
    • Non-Government credits resolved within 60 days.
    • Ensures compliance and prevents penalties from payors.
    • Focus on recoupment/offset over refunds to minimize bank outflows.

    Patient Credits

    • Patient credits are refunded promptly and accurately.
    • Builds patient trust and satisfaction.
    • Ensures ethical, timely handling of patient overpayments.
    Technology-Driven Solutions: Automation & AI

    Technology-Driven Solutions: Automation & AI

    BIS harnesses the power of automation and AI to enhance efficiency across the revenue cycle. Our initiatives include:

    • An insurance appeal management system
    • A website eligibility check
    • AR trending analysis for insightful performance tracking

    By leveraging technology, we ensure faster, more accurate processes that drive improved outcomes across every facet of your revenue cycle.

    Frequently Asked Questions

    What is a revenue cycle company?

    A revenue cycle company specializes in managing the end-to-end financial processes of healthcare organizations, from patient registration to final payment collection, ensuring optimized cash flow and compliance

    RCM (Revenue Cycle Management) works by streamlining workflows like eligibility verification, coding, billing, and claims processing to ensure timely reimbursements and reduce denials.

    RCM typically involves 7-10 stages, including patient scheduling, eligibility checks, coding, charge entry, claims submission, payment posting, denial management, and collections.

    In finance, RCM refers to managing the processes that track revenue generation, from service delivery to payment receipt, ensuring accuracy and maximizing profitability.

    An RCM strategy is a systematic approach to optimizing billing, coding, compliance, and collections using tools like data analytics and automation to improve efficiency and revenue.

    Denial management in RCM involves identifying, analyzing, and resolving claim rejections to prevent revenue loss and improve clean claim rates.

    No, revenue cycle is not just billing—it encompasses all financial processes, including scheduling, coding, claims processing, and collections, to ensure complete revenue capture.

    Call Center-Bilingual Agent


    Job Description
    If you are bilingual with a minimum B2 English level, who want to work in a company that offers growth opportunities, a wonderful work environment then, we are looking for you! We need you to have great attitude and empathy to receive and make calls to our clients who are in the health sector.

    We offer a base salary of COP 2,550,000 per month

    -Two days off (Saturday and Sunday)
    -We work with the American calendar,
    -8 hours daily

    If you are interested, apply and spread the word to your friends and benefit from our referral plan.

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    Bi-Lingual Patient Service agent


    Mission of the position:

    Assist as many patients as possible in completing their recommended procedures, ensure the proper authorization process, and provide information with the utmost care.

    Responsibilities:

    • Continuous monitoring of authorization status for processing orders
    • Telephone contact with patients to address their service requests
    • Responding to emails regarding the status or follow‑up of administrative procedures
    • Scheduling, rescheduling, or cancelling procedures and related follow‑up appointments
    • Handling incoming patient calls as needed
    • Providing patients with information and assistance regarding the financial responsibilities of procedures
    • Building trust with patients through empathetic communication
    • Being proactive to anticipate and avoid potential future concerns
    • Looking for opportunities to go above and beyond
    • Performing any additional support duties requested by the immediate supervisor, as operational needs require
    • Complying with instructions from supervisors regarding job‑related responsibilities

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    IT Support Agent


    Job Description
    Are you a tech-savvy bilingual professional with strong problem-solving skills and a minimum B2 English level? We’re looking for you! As an IT Support Agent, you’ll assist clients remotely, troubleshoot system issues, and ensure timely technical resolutions. A great attitude, adaptability, and effective communication are key to this role.

    We offer a base salary of COP 2,550,000 per month

    • Two days off (Saturday and Sunday)

    • We work with the American calendar

    • 8 hours daily

    If you are interested, apply and spread the word to your friends and benefit from our referral plan.

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    Business Analytics Agents


    Job Description
    Do you have an analytical mindset and a minimum B2 English level? We are hiring Business Analytics Agents to support data-driven decision-making across healthcare operations. You’ll gather, analyze, and interpret business data to provide actionable insights. Attention to detail and critical thinking are essential.

    We offer a base salary of COP 2,550,000 per month

    • Two days off (Saturday and Sunday)

    • We work with the American calendar

    • 8 hours daily

    If you are interested, apply and spread the word to your friends and benefit from our referral plan.

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    Quality Assurance Agent


    Job Description
    If you have an eye for detail and a minimum B2 English level, join us as a Quality Assurance Agent! You’ll review call interactions, monitor service quality, and ensure compliance with company standards. We’re seeking professionals who are passionate about continuous improvement and customer satisfaction.

    We offer a base salary of COP 2,550,000 per month

    • Two days off (Saturday and Sunday)

    • We work with the American calendar

    • 8 hours daily

    If you are interested, apply and spread the word to your friends and benefit from our referral plan.

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    AM - RCM Data Analyst


    Job Opening: Assistant Manager – RCM Data Analyst (WFO – Night Shift)

    📍 Location: Chennai, India
    🕒 Experience: 5+ Years | 🌓 Shift: Night | 💼 Work Mode: Work from Office (WFO)

    Are you an experienced data analyst with a strong background in healthcare RCM and a passion for transforming data into actionable insights? Join our team and help drive business intelligence in the healthcare sector.

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    Business Intelligence - Associate Sr Associate


    Experience – 1 to 2+ Years (Night Shift)

    SKILLS REQUIRED

    • Develop, maintain, and debug SSIS packages and SQL ETL solutions for data extraction,
    transformation, and loading.
    • Design SQL stored procedures, functions, views, and database objects to support ETL processes. Analyze complex data sets to derive business insights and support strategic initiatives.
    • Conduct testing, prepare ETL deployments, and ensure data accuracy and efficiency.

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    Business Intelligence - TL


    Experience: 5+ Years
    Skills Required:

    • Analyze data models and create Power BI reports to support US Healthcare RCM decisions.

    • Expert in Advanced Excel, Power Query, SQL, and data comparison for business analysis.

    • Communicate effectively with stakeholders for requirements gathering, verification, and delivery.

    • Lead sprints, ensure timely report delivery, and document SOPs and processes.

    • Provide insights on denials, NCR, GCR, and DSO with strong leadership and process improvement skills.

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    Insurance AR Callers


    Job Title: Insurance AR Caller

    Location: Trichy

    Work Mode: Work from Office (WFO)

    Shift: Night Shift Experience

    Experience: 0.6 to 2+ Years

    Roles and Responsibilities:

    · Perform end-to-end follow-up on insurance claims with US healthcare payers.

    · Handle denied, underpaid, and pending claims by analyzing the root cause and taking corrective actions.

    · Work on various insurance aging reports and maintain call logs with accurate documentation.

    · Contact insurance companies to get claim status and initiate necessary actions (appeals, corrections, resubmissions).

    · Understand and interpret Explanation of Benefits (EOBs) and denial codes.

    · Collaborate with internal teams to resolve billing discrepancies and ensure timely claim resolution.

    · Maintain productivity and quality standards as per SLA requirements.

    · Stay updated on industry trends and payer-specific guidelines.


    Key Skills Required:

    · An ability to identify and address common denial reasons and resolve rejections efficiently.

    · Good understanding of the healthcare revenue cycle, including eligibility, charge entry, billing, AR follow-up, and payment posting.

    · Capable of analyzing account status, identifying resolution pathways, and working with minimal supervision.

    · Strong verbal and written English communication to interact with insurance representatives and internal teams effectively.


    Mandatory Skills:

    · Minimum of 1 year of experience in US healthcare Insurance AR calling.

    · Familiarity with payer policies, denial codes, and claim resolution workflows.

    · Proficiency in working with RCM software and tools.

    · Attention to detail and ability to work in a fast-paced environment.


    Eligibility Criteria:

    · Graduate in any discipline.

    · Must be willing to work night shifts from the office in Trichy.

    · Prior experience in AR Calling is preferred.

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    Quality Analyst – Authorization (QA – Auth) - Trichy


    Experience – 4+ Years – Trichy Night Shift


    SKILLS REQUIRED

    • Conduct quality audits on prior authorization processes to ensure compliance with payer and organizational standards.
    • Analyze audit findings to identify trends, inefficiencies, and areas for improvement.
    • Use Excel to generate reports, track KPIs, and support proactive quality initiatives.
    • Collaborate with teams to implement corrective actions and stay informed on evolving payer and regulatory requirements.

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    Specialist - RCM Data Analyst


    Job Title: Specialist – RCM Data Analyst (WFO)

    📍 Location: Chennai, Tamil Nadu
    🕒 Experience: 3+ Years
    🌙 Shift: Night Shift
    💼 Work Mode: Work From Office


    🔍 Role Summary

    We are looking for an experienced RCM Data Analyst to join our dynamic team in Chennai. This role is perfect for individuals with a strong background in data analytics and healthcare revenue cycle management, who can provide actionable insights and improve operational outcomes.

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    QA – Assistant Manager / Manager


    📍 Location: Chennai, Tamil Nadu
    🕒 Experience: 5+ Years
    🌙 Shift: Night Shift
    💼 Work Mode: Work From Office

    🔍 Role Summary
    We are seeking a Quality Assurance professional with proven leadership experience to join our healthcare operations team. The ideal candidate will be responsible for ensuring high standards of process compliance, managing audit teams, and driving continuous quality improvement across revenue cycle functions.

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    Senior Specialist – Business Intelligence (BI)


    Experience – 4+ Years – Chennai Night Shift


    SKILLS REQUIRED
    • Develop and maintain SSIS packages and SQL

    procedures for efficient ETL processes.
    Analyze large datasets to support business insights and strategic decisions.
    • Design and manage database objects, security, and data integration workflows.
    • Test, debug, and deploy ETL solutions across environments.
    • Demonstrate strong analytical, problem-solving, and project management skills.

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    Senior UiPath Developer


    Position: Senior UiPath Developer (On-site, Chennai)

    Experience: 5+ years in end-to-end UiPath automation projects

    • Proficient in RE Framework and UiPath Computer Vision Activities
    • Must handle full lifecycle: requirement gathering to deployment
    • Able to create detailed documentation (PDD, SDD, etc.)
    • Strong in logical thinking and complex business rule implementation
    • No POC experience – must have real project exposure with Computer Vision
    • Collaborate with stakeholders to deliver scalable automation solutions
    • Excellent troubleshooting, optimization, and communication skills
    • Healthcare domain experience is a plus but not mandatory

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    Business Intelligence Analyst


    Position: Business Intelligence Analyst (Full-Time, Chennai)

    • Develop and manage ETL processes using SSIS and SQL Server
    • Analyze complex data sets to drive business insights
    • Create and maintain stored procedures, views, and functions
    • Design and implement data warehouse solutions
    • Work with SSRS, SSAS, and data visualization tools like Power BI/Tableau
    • Experience with cloud ETL tools (Azure Data Factory/AWS Glue) is a plus
    • Strong analytical, problem-solving, and communication skills required
    • Familiarity with Agile/Scrum methodologies preferred
    • Qualification: Bachelor’s in IT/Computer Science

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    Team Lead – Credit Balance - Trichy


    🔹 Position: Team Lead – Credit Balance (WFO)
    📍 Location: Trichy
    🕒 Shift: Night Shift
    🧑‍💼 Experience: 3 to 5+ Years

    Skills Required:

    • Manage and resolve credit balance discrepancies across customer accounts with accuracy.

    • Collaborate with cross-functional teams to ensure timely issue resolution and process adherence.

    • Maintain records, generate reports, and analyze trends related to credit balances.

    • Support process improvements and assist in mentoring junior team members.

    • Prefer experience in US healthcare RCM, financial compliance, and credit balance systems.

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    Quality Analyst – Insurance AR - Trichy


    Position: Quality Analyst – Insurance AR
    Location: Trichy
    Experience: 2 to 4+ Years

    Skills Required:

    • Review and audit AR process transactions for accuracy, adherence, and compliance.
    • Evaluate performance of AR callers handling insurance claims and denials.
    • Identify quality issues, provide actionable feedback, and support training needs.
    • Maintain audit reports and communicate error trends to the operations team.
    • Collaborate with the QA team to refine quality frameworks and benchmarks.
    • Ensure timely reporting of quality metrics to internal stakeholders.
    • Work closely with team leads to drive continuous performance improvement.
    • Strong understanding of US Healthcare RCM and Insurance AR processes.
    • Experience with QA tools, audit templates, and performance scorecards.
    • Excellent analytical, documentation, and communication skills.

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    Specialist / Senior Specialist SCM - Strategic Sourcing


    Position: Strategic Sourcing Manager – Healthcare (WFO)
    Location: Chennai
    Shift: Night Shift
    Experience: 5 to 7+ Years

    Skills Required:

    • Develop and execute strategic sourcing strategies for surgical and operating room categories.
    • Lead RFP processes, vendor negotiations, and contract finalization.
    • Collaborate with internal teams to understand needs and align sourcing initiatives.
    • Build and maintain strong relationships with suppliers for improved service delivery.
    • Draft contracts with clear business requirements, KPIs, and risk mitigation measures.
    • Monitor supplier performance and resolve contract-related issues effectively.
    • Maintain knowledge of industry trends and category-specific developments.
    • Drive sourcing efficiency and cost optimization across projects.
    • Prefer experience in healthcare sourcing and contract negotiations.
    • Strong project management and stakeholder communication skills.

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    Senior Associate / Specialist - Power App Developer


    Position: Power App Developer – Revenue Cycle Management
    Location: Chennai
    Experience: 2 to 4 Years

    Skills Required:

    • Design and develop canvas and model-driven Power Apps tailored to RCM workflows.
    • Automate processes using Power Automate, Dataverse, and Microsoft 365 tools.
    • Support client onboarding, including configuration and data migration activities.
    • Act as a Business Analyst to gather, interpret, and implement client requirements.
    • Collaborate with cross-functional teams to ensure scalable and maintainable solutions.
    • Maintain and enhance existing Power Apps and workflows with a focus on performance.
    • Ensure data integrity, security, and compliance with healthcare standards.
    • Prefer experience in US Healthcare RCM or SaaS implementation projects.
    • Familiarity with JIRA, Azure Groups, and security roles in Dynamics 365 is a plus.
    • Strong English communication skills (written and verbal) are essential.

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    Specialist / Senior Specialist – Automation – Chennai


    Position: Specialist / Senior Specialist – Automation
    Location: Chennai
    Experience: 2 to 4 Years

    Skills Required:

    • Lead end-to-end automation projects — from requirement gathering to deployment — with minimal supervision.
    • Design, develop, and maintain automation workflows using RPA tools (preferably UiPath) and industry best practices.
    • Apply UiPath RE Framework for scalable and reusable automation solutions.
    • Utilize Computer Vision activities for advanced automation scenarios.
    • Create and maintain PDD, SDD, and related project documentation.
    • Collaborate with stakeholders to translate business needs into efficient automation solutions.
    • Troubleshoot, optimize, and maintain existing automations for performance and reliability.
    • Ensure automation solutions meet governance, compliance, and security standards.
    • Stay updated on the latest RPA trends, tools, and emerging technologies.
    • Manage multiple automation initiatives, ensuring timely delivery and high-quality outcomes.

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    Insurance AR Analyst


    Position: Quality Analyst – Insurance AR
    Location: Trichy (Day Shift)
    Experience: 0.6 to 2+ Years

    Skills Required:

    • Perform end-to-end follow-up on insurance claims with US healthcare payers to ensure timely resolution.
    • Review and analyze denied, underpaid, and pending claims to identify root causes and take corrective actions.
    • Contact insurance companies to obtain claim status and initiate actions such as appeals, corrections, and resubmissions.
    • Interpret and work with Explanation of Benefits (EOBs) and denial codes for accurate claim handling.
    • Prepare and manage insurance aging reports, maintaining detailed and accurate call logs.
    • Collaborate with internal teams to resolve billing discrepancies and ensure claims are processed within SLA timelines.
    • Stay updated with payer-specific guidelines, industry changes, and compliance requirements.
    • Maintain productivity, quality standards, and accuracy while meeting performance targets.
    • Utilize RCM software and tools effectively for claim tracking, documentation, and resolution.
    • Demonstrate strong verbal and written communication skills for effective interaction with payers and internal stakeholders.

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    Trainee - Authorization


    Job Title: Trainee – Authorization

    Location: Trichy

    Work Mode: Work from Office (WFO)

    Shift Timing: Day Shift (08.00 AM – 05.30 PM IST)


    Role and Responsibilities:

    · Communicate effectively (verbal & written) to interact with team members and external partners.

    · Assist in initiating and following up on authorization requests to ensure timely approvals.

    · Learn and work within RCM processes, ensuring accurate data entry and resolution of authorization issues.

    · Maintain accurate documentation and provide regular updates on the status of requests.

    · Work collaboratively with the team to meet deadlines and deliver quality results.

    · Display a keen eye for detail and accuracy in every task.

    · Willingness to work in flexi shifts as required.


    Skills Required:

    · Strong communication skills, both verbal and written.

    · Ability to learn quickly and adapt to new concepts.

    · Detail-oriented and capable of handling tasks with precision.

    · Ability to work well in a team environment.


    Eligibility Criteria:

    · Freshers are welcome to apply.

    · A basic understanding of RCM processes is a plus but not required.

    · Excellent verbal and written communication skills.


    Educational Qualification:

    · Graduation in any discipline

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    Associate / Senior Associate - AI Developer


    Job Title: Executive – AI Developer (Voice AI – 1 Year Experience)
    Location: Chennai, India
    Experience: 1+ Years
    Employment Type: Full-Time (Work From Office)

    Skills Required:

    • Develop and implement AI voice agents for automated inbound and outbound voice calls
      using BlandAI.
    • Customize AI models for specific business use cases, especially customer service and lead
      engagement.
    •  Train and fine-tune language models for improved voice response accuracy with high level of
      US based communication.
    •  Collaborate with cross-functional teams in the business units to define voice interaction
      flows.
    •  Integrate voice AI with CRM and other communication platforms.
    •  Monitor, evaluate and optimize model performance regularly.
    •  Troubleshoot and resolve any technical issues related to AI voice operations.

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    Team lead - Automation


    Job Title: Senior UiPath Developer
    Location: Chennai, India
    Experience: 7+ Years
    Employment Type: Full-Time (Work From Office)

    Job Summary:
    We are looking for an experienced UiPath Developer to lead end-to-end automation projects. The role involves designing, developing, and deploying automation solutions using UiPath RE Framework, Orchestrator, and Computer Vision, while managing a small team and ensuring delivery excellence.

    Key Responsibilities:

    • Lead and execute complete automation lifecycle — design, development, testing, and deployment.

    • Develop reusable workflows using UiPath best practices.

    • Implement and optimize UiPath Computer Vision automations.

    • Collaborate with business teams to translate requirements into automation solutions.

    • Perform manual/automated testing and manage bots via Orchestrator.

    • Document processes (PDDs, SDDs) and mentor junior developers.

    Skills Required:

    • 7+ years in UiPath automation with strong RE Framework experience.

    • Hands-on with Orchestrator and Computer Vision (live project experience).

    • Strong analytical, problem-solving, and communication skills.

    • Minimum 1 year of team management experience.

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    Associate / Senior Associate - Branding - Graphic Designer | Content Writer


    Location: Trichy

    Work Mode: WFO

    Shift: Day/Mid Shift

    Experience: 1-2+ Years

    Skills Required:

    • Assist in creating and executing brand communication and creative strategies.
    • Create and manage written content for social media, campaigns, and other digital platforms.
    • Support graphic design needs (e.g., banners, templates, social media creatives).
    • Manage social media accounts and plan platform-specific content calendars.
    • Conduct market research and competitor analysis to align brand positioning.
    • Collaborate with marketing, design, and content teams to maintain brand consistency.

     

    Eligibility Criteria:

    • Strong communication, storytelling, and presentation skills.
    • Proficient in graphic design tools (e.g., Canva, Photoshop, Illustrator).
    • Excellent content writing skills with attention to tone and messaging.
    • Knowledge of social media management and audience engagement strategies.
    • Basic knowledge of video editing or motion graphics (e.g., Premiere Pro, After Effects, CapCut).
    • Familiarity with digital marketing fundamentals (e.g., SEO, paid campaigns, analytics).
    • Adaptable, creative, and willing to travel temporarily for work assignment

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    PAT Nurse


    Location: Colombia
    Work Mode: Work from Office
    Shift: Day Shift

    Position: PAT Nurse

    Key Responsibilities:

    • Certified Nurse

    • Make calls to patients scheduled for surgical procedures

    • Complete the PAT Form

    • Ensure accuracy and confidentiality in patient data

    • Communicate effectively with patients and medical staff

    Requirements:

    • English Level: B2+

    • Strong communication and documentation skills

    • Attention to detail

    • Relevant nursing certification

    Base Salary: $2,850,000 COP

    📧 Send your CV to: carolina.a@thebisteam.com

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    Associate / Senior Associate – Human Resources Talent Engagement


    Location: Trichy

    Work Mode: Work From Office (WFO)

    Shift: Night Shift

    Job Summary:

    We are seeking a passionate and detail-oriented Human Resource Talent Engagement Specialist to join

    our HR team. The ideal candidate will support a wide range of HR functions including employee

    engagement, relations, performance management, and policy implementation. This role offers an

    exciting opportunity to contribute to a growing organization’s people strategy while ensuring a positive

    and engaging work culture.

    Key Responsibilities:

    • Support HR Business Partners in implementing HR initiatives that align with organizational

    goals and business objectives.

    • Assist in talent acquisition, onboarding, and workforce planning to ensure an efficient and

    engaging employee experience.

    • Drive and coordinate employee engagement, employee relations, and performance

    management activities to enhance workplace morale and productivity.

    • Handle employee queries, support conflict resolution, and assist in grievance management

    with professionalism and empathy.

    • Ensure HR policy implementation and compliance with company guidelines and applicable

    labour laws.

    • Collaborate with department heads to identify and address training and development needs.
    • Maintain accurate HR documentation, reports, and analytics to support data-driven decisions.
    • Support HR process improvements and contribute to employee retention strategies.
    • Demonstrate strong communication, interpersonal, and problem-solving skills in managing

    employee interactions and HR initiatives.

    • Utilize HRMS tools and MS Office applications effectively for daily HR operations.
    • Work collaboratively in a dynamic, fast-paced environment with a proactive and solution[1]oriented mindset.
    • Exposure to the healthcare industry is preferred, though not mandatory.

     

    Qualifications:

    • Bachelor’s or master’s degree in human resources,or a related field.
    • Prior experience in HR functions such as Talent Engagement, Employee Relations, or HR

    Operations will be an added advantage.

    • Strong interest and commitment to building expertise in Employee Engagement, Performance

    Management, and HR Operations

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    GM / Associate Director – Insurance AR (Hospital Billing)


    Job Title: Associate Director – Insurance AR (Hospital Billing)

    Department: Insurance AR

    Location: Trichy

    Reports To: VP – Operations

    Job Summary:

    The Associate Director – Insurance AR will be responsible for leading and managing the hospital billing Insurance and Patient AR operations across inpatient, outpatient, and emergency services. The role involves overseeing end-to-end revenue cycle activities, ensuring billing accuracy, compliance, process efficiency and timely collections to optimize financial performance. The position requires strong analytical, operational and leadership capabilities to drive process improvement and ensure adherence to quality and compliance standards.

    Key Responsibilities:

    1. Billing Operations Management
      • Oversee and manage the end-to-end hospital billing process primarily focused on Insurance and Patient AR, including charge capture, claim submission, coding denial review and payment 
      • Ensure accuracy and timeliness of billing for inpatient, outpatient and ancillary services.
      • Monitor daily billing volumes, rejections and backlogsto maintain operational efficiency.
    1. Team Leadership & Performance Management
      • Lead a large team of billing executives, leads, and managers across different shifts or units.
      • Set clear performance goals, conduct periodic reviews, and drive accountability.
      • Provide training and mentoring to enhance team performance and domain knowledge.
    1. Compliance & Quality Control
      • Ensure adherence to payer policies, audit requirements, and hospital billing guidelines.
      • Conduct internal audits to minimize denials, rework and compliance risks.
      • Collaborate with coding, AR, and denial management teamsfor seamless processflow.
    1. Revenue Optimization & Reporting
      • Track key RCM metricssuch as DSO (Days Sales Outstanding), billing accuracy, and clean claim rate.
      • Analyze billing trends, root causes for rejections, and recommend process improvements.
      • Prepare and present periodic performance dashboards and MIS reports to senior
    1. Stakeholder Collaboration
      • Partner with medical, finance, IT, and insurance departmentsto resolve billing-related issues.
      • Liaise with clients, payers, and auditorsfor escalations, reconciliations, and clarifications.
      • Support implementation of new billing systems or process automation initiatives
    1. ProcessImprovement & Strategy
      • Identify areasfor automation and processstandardization to improve TAT and accuracy.
      • Supportstrategic planning forscaling billing operations and workforce optimization.
      • Contribute to policy formation, SOP documentation, and quality assurance frameworks.

    Key Skills & Competencies:

    • Strong understanding of hospital billing insurance AR, charge capture and RCM workflows.
    • Expertise in CPT/ICD coding, DRG codes, payer policies and denial management.
    • Proficiency in hospital billing software (EPIC, Allscripts, NextGen, HST, Intergy, HIS, Meditech,
    • Cerner, Athena, or similar).
    • Analytical mindset with ability to interpret financial and operational data.
    • Excellent leadership, communication, and stakeholder management skills.
    • Ability to drive process excellence and lead large cross-functional teams.

    Qualifications & Experience:

    • Bachelor’s or master’s degree, Healthcare Administration, or related field.
    • 10–15 years of experience in hospital billing or healthcare RCM, with at least 5 – 7 years’
    • experience in a managerial/leadership role.
    • Detailed work experience in hospital billing mandatory.
    • Strong knowledge of healthcare compliance standards and audit requirements

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    Insurance Authorization - QA


    Job Title: Quality Analyst – Authorization
    Location:
    Trichy
    Work Mode:
    Work from Office (WFO)
    Shift:
    Night Shift
    Experience Required:
    4+ Years

    Job Description:

    Roles and Responsibilities:

    • Perform quality audits on prior authorization workflows, including verification, request initiation, and follow-up activities.
    • Ensure all authorization requests meet payer-specific and organizational quality standards.
    • Analyze audit results to identify recurring issues, inefficiencies, or process deviations.
    • Maintain comprehensive and accurate quality reports and provide data-backed insights to management.
    • Lead or participate in quality meetings with team members to discuss audit findings and improvement plans.
    • Utilize MS Excel to prepare reports, track KPIs, and perform trend analysis for proactive quality management.
    • Support the implementation of corrective actions and quality improvement projects based on audit outcomes.
    • Stay updated with payer requirements, prior authorization trends, and regulatory updates.

    Mandatory Skills:

    • In-depth knowledge of the Authorization process within the healthcare RCM environment.
    • Experience in performing audits of authorization-related transactions and workflows.
    • Ability to conduct meetings and communicate findings effectively to internal teams.
    • Proficiency in report creation, tracking, and maintenance.
    • Intermediate to advanced skills in MS Excel for data management and visualization.
    • Strong ability to conduct trend analysis and derive actionable insights from data.

    Eligibility Criteria:

    • 4+ years of experience in Authorization within the healthcare RCM industry.
    • Prior QA or auditing experience is highly desirable.
    • Strong communication skills and attention to detail.
    • An analytical mindset with a commitment to maintaining high-quality standards.

    Educational Qualification:

    • Graduate in any discipline.

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    Senior Associate / Specialist - AI Developer


    Job Title: Senior Associate – AI Developer (Voice AI & Agentic AI)
    Location: Chennai, India
    Experience: 3+ Years
    Employment Type: Full-Time (Work from Office)

    Job Summary:

    We are seeking a proactive and technically skilled AI Developer with a strong foundation in Prompt Engineering, Python, and API integrations, along with exposure to Agentic AI systems. The ideal candidate will have at least 1 year of hands-on experience in voice-based AI solution development, and a passion for building intelligent, autonomous systems that enhance business communications through inbound and outbound voice automation. You will play a critical role in implementing real-world Agentic AI capabilities and integrating them with CRMs and communication platforms using tools like BlandAI or similar.

    Key Responsibilities:

    • Design and develop AI-powered voice agents for automated inbound and outbound calls using BlandAI or equivalent tools.
    • Apply Agentic AI principles to enable autonomous decision-making and task execution in business workflows.
    • Engineer and fine-tune prompt for LLMs to drive accurate and context-aware voice responses.
    • Customize language models for domain-specific use cases (e.g., customer service, lead generation).
    • Collaborate with internal teams to define and implement voice interaction flows and workflows.
    • Build and maintain Python-based AI pipelines, integrating with third-party APIs and services.
    • Integrate AI solutions with CRMs (e.g., Microsoft Dynamics) and communication platforms.
    • Monitor model performance, handle fine-tuning, and ensure high voice recognition accuracy, especially for US-based users.
    • Use workflow automation tools like n8n (or similar) for efficient orchestration of business logic.
    • Diagnoses and troubleshoot issues related to AI agents, APIs, or voice platforms.

     

    Required Skills & Qualifications:

    • Bachelor’s degree in computer science, Artificial Intelligence, Engineering, or a related field.
    • 2+ years of software development experience with a minimum of 1 year building AI/ML-based voice solutions.
    • Strong experience in Prompt Engineering, including crafting, testing, and optimizing prompts for LLMs.
    • Good understanding of Agentic AI concepts and implementation in task automation workflows.
    • Proficiency in Python and working with tools like VS Code.
    • Experience with API integrations, RESTful services, and working with third-party platforms.
    • Knowledge of NLP, ASR (Automatic Speech Recognition), and text-to-speech (TTS) systems.
    • Strong logical thinking and debugging skills, with attention to detail.
    • Good verbal and written communication skills.

     

    Preferred Qualifications:

    • Experience with BlandAI, or similar voice automation platforms.
    • Familiarity with n8n or other low-code automation tools.
    • Experience integrating AI workflows with CRMs like Microsoft Dynamics.
    • Exposure to voice call analytics and performance tuning.
    • Prior work experience in domains such as healthcare or customer service is a plus.

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    Insurance AR – Team Lead


    Job Title: Insurance AR – Team Lead

    Location: Trichy
    Work Mode: Work from Office (WFO)
    Shift: Night Shift
    Experience: 4-5+ Years

     

    Roles & Responsibilities:

    • Lead and manage a team of Insurance AR executives, ensuring adherence to SLAs, productivity, and quality benchmarks.
    • Oversee end-to-end AR activities including claims follow-up, denial management, appeals, and resolution of complex AR issues.
    • Allocate work, monitor daily performance, and provide coaching and feedback to improve team efficiency.
    • Analyze AR aging, denial trends, payment patterns, and root causes to implement corrective action plans.
    • Conduct regular team huddles, performance reviews, and training sessions to enhance skill levels.
    • Ensure timely escalation and resolution of critical accounts, denials, or payer-specific issues.
    • Maintain accurate documentation and prepare periodic AR performance reports for management.
    • Collaborate with cross-functional teams (coding, billing, payment posting) to improve AR outcomes and reduce rejections.
    • Ensure compliance with payer policies, HIPAA guidelines, and organizational process standards.

     

    Skills Required:

    • Strong expertise in following up on claims, managing complex denials, and handling appeals.
    • Prior experience in leading a team, task delegation, performance monitoring, and coaching.
    • Ability to analyze aging reports, identify trends, and drive process improvements.
    • Strong verbal and written communication skills for client interaction and team coordination.

     

    Eligibility Criteria:

    • 4 Years of experience in US Healthcare RCM with specialization in Insurance AR.
    • Minimum 1–2 years of experience in mentoring or leading AR associates.
    • Proficient in MS Excel and familiar with RCM tools and billing platforms.
    • Strong interpersonal skills, problem-solving ability, and decision-making capability.

     

    Educational Qualification:

    • Graduation in Any Discipline.

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    Associate/Senior Associate – Credentialing


    Job Title: Associate/Senior Associate – Credentialing

    Location: Trichy
    Employment Type: Full-time
    Shift: Night Shift

    Job Description

    We are seeking a detail-oriented Credentialing Specialist with strong experience in provider credentialing, onboarding, and primary source verification. The ideal candidate will be responsible for ensuring that all healthcare providers meet organizational, state, and federal standards while maintaining accurate and up-to-date credentialing records.

     

    Roles and Responsibilities

    • Conduct comprehensive provider credentialing, including collecting, reviewing, and verifying education, training, licensure, certifications, and work history.
    • Perform thorough primary source verification (PSV) to validate provider qualifications and credentials.
    • Manage the complete provider onboarding process, ensuring timely submission of required documentation.
    • Ensure compliance with state, federal, and organizational regulations throughout the credentialing lifecycle.
    • Prepare, complete, and submit applications for provider enrollment with insurance networks, Medicare, Medicaid, and for hospital privileges.
    • Track application statuses, follow up on pending approvals, and communicate updates to stakeholders.
    • Maintain accurate and up-to-date provider profiles in credentialing databases and systems.
    • Monitor expiration dates for licenses and certifications, ensuring timely renewals.
    • Act as a liaison between providers, insurance networks, regulatory agencies, and internal departments.
    • Collaborate with physicians and healthcare staff regarding credentialing requirements and updates.
    • Identify and resolve discrepancies or delays in credentialing or enrollment processes.
    • Address provider inquiries and investigate complaints related to credentialing and enrollment.

     

    Qualifications and Education Requirements

    • Minimum 1+ years of experience in provider credentialing.
    • Graduation in any discipline.

     

    Preferred Skills

    • Strong exposure to provider credentialing, onboarding, and primary source verification.
    • Excellent attention to detail and strong organizational skills.
    • Experience with credentialing software and databases (e.g., CAQH, PECOS).
    • Familiarity with regulatory guidelines such as CMS, NCQA, and Joint Commission.
    • Ability to work independently, prioritize tasks, and meet deadlines.
    • Strong communication skills to collaborate effectively with clients and internal billing teams.

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    Associate - Payment Posting


    Job Title: Associate – Payment Posting

    Location: Trichy
    Work Mode: WFO
    Shift: Night Shift
    Experience: 1+ Year in US Healthcare Payment Posting


    Roles & Responsibilities:

    • Post insurance and patient payments (EOB/ERA/EFT) accurately into the billing system.
    • Perform EFT/ERA conversion, validation, and reconciliation.
    • Handle EFT/ERA conversion with payors by submitting the required enrollment forms to insurance companies.
    • Manage payor enrollment processes, including form submission and follow-up for activation.
    • Identify and resolve payment discrepancies, underpayments, and unapplied amounts.
    • Review payer adjustments, denial codes, and remittance details.
    • Maintain accurate payment records and support month-end closing.
    • Coordinate with AR, billing, and client teams to resolve posting issues.

     

    Skills Required:

    • Strong knowledge of US RCM payment posting process.
    • Ability to interpret EOB/ERA and adjustment codes.
    • Good analytical skills and attention to detail.
    • Proficiency in MS Office and familiarity with RCM software.
    • Effective communication and time-management skills.

     

    Eligibility:

    • Graduate in any discipline.
    • Minimum 1 years’ experience in Payment Posting.
    • Willing to work from the office in Night shift at Trichy.

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    Team Lead – AI Developer (Prompt Engineering & Agentic AI)


    Job Title: Team Lead – AI Developer (Prompt Engineering & Agentic AI)Location: Chennai, India
    Experience: 5–6 Years
    Shift: Mid Shift (1pm -10pm)
    Employment Type: Full-Time (Hybrid)

    Job Summary:

    We are seeking an experienced and technically strong AI Team Lead with deep expertise in Prompt Engineering, Agentic AI, Python, and API integrations. The ideal candidate will lead a team of AI developers in designing, building, and deploying intelligent AI-driven solutions, including autonomous agents and workflow-based systems. This role requires a hands-on leader who can architect scalable AI solutions while mentoring the team and driving delivery excellence.

    Key Responsibilities:

    • Lead and mentor a team of AI developers, providing technical guidance and best practices.
    • Design and implement Agentic AI systems for autonomous decision-making and task execution.
    • Define and standardize advanced prompt engineering strategies for complex AI workflows.
    • Architect and oversee AI-driven solutions using LLMs, prompt chaining, and tool-based reasoning.
    • Develop and maintain Python-based AI pipelines using VS Code and modern development practices.
    • Lead and manage API integrations with third-party platforms, internal systems, and CRMs.
    • Oversee workflow orchestration using n8n or similar automation tools (optional).
    • Collaborate with product, business, and operations teams to translate requirements into AI solutions.
    • Conduct code reviews, design reviews, and ensure high-quality, scalable AI implementations.
    • Monitor AI system performance, troubleshoot issues, and optimize agent behavior.
    • Ensure adherence to security, scalability, and responsible AI standards.

    Required Skills & Qualifications:

    • Bachelor’s degree in computer science, Artificial Intelligence, Engineering, or a related field.
    • 6–7 years of relevant experience in AI, ML, or software development.
    • Strong expertise in Prompt Engineering with experience leading teams.
    • Solid understanding and hands-on experience with Agentic AI concepts and implementations.
    • High proficiency in Python and development using VS Code.
    • Extensive experience with API integrations, RESTful services, and third-party platforms.
    • Strong logical thinking, system design, and debugging skills.
    • Excellent verbal and written communication skills with leadership capabilities.

    Preferred Qualifications:

    • Experience using n8n or similar low-code / workflow automation tools.
    • Exposure to conversational AI, voice AI, or AI-driven automation systems.
    • Experience integrating AI workflows with enterprise platforms or CRMs.
    • Prior experience in leading AI teams or acting as a technical lead.
    • Background in domains such as customer service, healthcare, or enterprise automation is a plus.

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